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Customer Support

We're Here When You Need Us

From quick troubleshooting to on-site service calls, our team is ready to help you get the most out of your security, network, and AV systems.

How We Help

Support That Has You Covered

Technical Assistance

Camera offline, network issue, or AV system acting up? Our technicians diagnose and resolve problems fast.

Service Requests

Need a new installation, system expansion, or equipment upgrade? Submit a request and we'll schedule a visit.

Remote Support

Many issues can be resolved remotely via AnyDesk or Zoom — no on-site visit required.

Maintenance & Check-Ups

Preventive maintenance keeps your systems running at peak performance. Schedule a routine check-up today.

Remote Assistance

Remote Assistance

When requested by a technician, we use AnyDesk to connect to your system remotely and resolve issues without an on-site visit. It's secure, fast, and requires no technical knowledge on your end.

How to Connect via AnyDesk

Fast help without leaving your home or office.

1
Visit anydesk.comGo to anydesk.com in your browser.
2
Download AnyDeskClick "Download Now" and select the version for your operating system.
3
Run the appOpen the downloaded file — no installation required. AnyDesk runs immediately.
4
Share your IDShare your AnyDesk ID with our technician so we can connect and assist you.
Visit anydesk.com
After-Hours Available

ET VIP Remote Support

$99 / hour

Need urgent help after business hours? Get direct access to expert technicians via Zoom or phone — fast and on demand.

Remote support for security cameras, networking, and AV systems
Response within 1 hour
Available after business hours
Includes credential updates, troubleshooting, and expert guidance
Charged per hour — extendable if needed
Book VIP Support
FAQ

Frequently Asked Questions

Get in Touch

Contact Support

Submit a ticket, call us, or send an email — we'll get back to you promptly.

Submit a Support Ticket

Contact Us Directly

Phone631-575-8466
Email[email protected]
Office2150 Joshuas Path, Suite 204, Hauppauge, NY 11788
Business HoursMon–Fri 9am–6pm · Sat 9am–5pm · Sun Closed